CBTS provides a range of unique solutions that enable midsize and large businesses to deploy sophisticated contact centers. These solutions help boost work force productivity and operational efficiency, improve customer satisfaction, and manage contact centers remotely with action-driven intelligence.
CBTS partners with leading call center manufacturers, including Cisco and Avaya, to deliver high-quality customer services and seamless collaboration. CBTS has extensive experience and expertise to design, deploy, and support the right call center solution to meet your business requirements and needs.
Avaya Contact Center
CBTS partners with Avaya to offer premium contact center solutions that deliver high quality, personalized customer service for enterprises. Avaya’s call center solutions include many advanced features:
We offer timely delivery and multiple deployment options including cloud, managed or on premises.
We offer hundreds of Cisco and Avaya certified engineers, exceptional technical expertise and value-added services.
Our certified engineers offer 24/7 support from the state-of-the-art Enterprise Operations Network Center.
Our vendor agnostic policy focuses on meeting your specific business needs.
One big value of CBTS is their knowledge about us. They understand our business and what our key initiatives are, what we are trying to do. They come back with customized solutions to the problem we are trying to solve.
Steve Hamilton, VP of IT Operations, Western & Southern Financial Group